sov77 is committed to protecting the privacy of every player on the platform. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and store it, and what rights you hold over your own information.
For the purpose of this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "sov77" / "we" / "us" / "our" | The company operating the sov77 online betting and casino platform at https://sov77.pro and its associated interfaces. |
| "You" / "Player" / "User" | Any individual who visits, registers on, or uses the sov77 platform in any capacity. |
| "Personal Data" | Any information that relates to an identified or identifiable natural person, including name, date of birth, contact details, financial data, device identifiers, and behavioural data. |
| "Processing" | Any operation performed on personal data, including collection, storage, retrieval, use, disclosure, erasure, or destruction. |
| "KYC" | Know Your Customer — the identity and address verification process required for regulatory compliance and responsible gaming purposes. |
| "Platform" | The sov77 website, mobile-optimised interface, account dashboard, and all associated tools and services. |
| "Cookie" | A small data file placed on your device by the sov77 platform to support functionality, security, and analytics. |
sov77 acts as the data controller in respect of the personal data collected and processed through the Platform. As data controller, sov77 determines the purposes for which personal data is processed and the means by which that processing is carried out. sov77 is responsible for ensuring that personal data is handled in accordance with this Privacy Policy and applicable data protection standards.
All privacy-related queries, data access requests, correction requests, and erasure requests may be directed to the sov77 Data Privacy team at: [email protected] (plain text — not a clickable link). A response will be provided within 30 calendar days of receipt.
sov77 collects the following categories of personal data, depending on your level of interaction with the Platform:
When you create a sov77 Account, we collect the information you provide in the registration form, including:
To comply with our anti-money-laundering obligations and to protect players from identity fraud, sov77 may request the following KYC documentation before processing withdrawals or approving high-value deposits:
When you make deposits or withdrawals, sov77 records transaction data including the payment method used (e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja), transaction amount in IDR, transaction timestamp, reference number, and processing status. sov77 does not store full bank account numbers or e-wallet credentials on its own servers; financial credentials are handled by the relevant payment gateway under their own security protocols.
sov77 records a full audit trail of your gaming activity on the platform, including bets placed, games accessed, wager amounts, win/loss outcomes, bonus usage, session durations, and responsible gaming tool interactions. This data is required for account integrity, dispute resolution, and regulatory compliance purposes.
sov77 automatically collects certain technical data when you access the Platform, including:
When you contact sov77's customer support team via live chat or email, we retain records of the communication, including the content of messages, timestamps, the nature of the enquiry or complaint, and its resolution. These records are used for quality assurance, training, and dispute resolution purposes.
sov77 collects personal data through the following channels:
sov77 processes personal data only for the specific, legitimate purposes listed below. We do not process personal data for purposes beyond those described in this Policy without first obtaining your explicit consent.
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your sov77 Account, including password management, login authentication, and session control. |
| Transaction Processing | Processing deposits and withdrawals in IDR via Indonesian bank transfer and e-wallet channels, and maintaining a complete transaction history for your records. |
| Identity Verification | Confirming your identity and age (21+) through KYC procedures to comply with anti-money-laundering and responsible gaming requirements. |
| Platform Operation | Delivering sportsbook, live casino, togel, slots, and all other game products; settling bets; awarding bonuses; and maintaining game-round audit records. |
| Responsible Gaming | Administering deposit limits, loss limits, cooling-off periods, and self-exclusion requests; monitoring account activity for signs of problem gambling behaviour. |
| Fraud Prevention | Detecting and preventing multi-accounting, bonus abuse, collusion, money laundering, and other fraudulent or prohibited activity. |
| Customer Support | Responding to account enquiries, resolving disputes, and maintaining support communication records for quality assurance. |
| Platform Improvement | Analysing aggregated, anonymised usage patterns to improve platform performance, game selection, and the overall user experience for Indonesian players. |
| Legal Compliance | Meeting obligations under our international gaming licence, applicable anti-money-laundering standards, and responding to lawful regulatory enquiries. |
| Promotional Communications | Sending you information about bonuses, promotions, and platform updates — only where you have opted in or where a legitimate interest applies. You may opt out at any time. |
sov77 processes personal data on one or more of the following legal bases:
sov77 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. sov77 may share personal data with the following categories of authorised third parties, strictly to the extent necessary to fulfil the purposes described in Clause 5:
sov77 may disclose personal data to regulators, law enforcement agencies, or judicial bodies where required by a valid legal instrument — such as a court order, regulatory direction, or lawful information request. sov77 will, where legally permitted, notify affected players before complying with such a request.
In the event of a merger, acquisition, restructuring, or sale of sov77's business or assets, personal data held by sov77 may be transferred to the successor entity as part of that transaction. Affected players will be notified of any such transfer and of any material change to this Privacy Policy that results from it, with reasonable advance notice.
sov77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following standard retention periods apply:
| Data Category | Retention Period | Rationale |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Contractual record-keeping; anti-money-laundering compliance |
| KYC documents | 5 years from the date of verification | Regulatory and anti-money-laundering obligations |
| Financial transaction records | 7 years from the transaction date | Financial record-keeping and audit requirements |
| Gaming activity logs | 5 years from the date of each session | Dispute resolution; responsible gaming monitoring |
| Customer support records | 3 years from last interaction | Quality assurance; dispute resolution |
| Technical / device data | 13 months (rolling) | Platform analytics; fraud detection |
| Self-exclusion records | Indefinitely (permanent exclusion) or duration + 5 years | Responsible gaming enforcement obligations |
Upon expiry of the applicable retention period, personal data is securely and irreversibly deleted or anonymised so that it can no longer be linked to an individual. Anonymised, aggregated data may be retained indefinitely for statistical and business-improvement purposes.
sov77 takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, and destruction. These measures include, but are not limited to:
Despite these measures, no internet-based platform can guarantee absolute security. In the event of a personal data breach that poses a material risk to affected players, sov77 will notify those players promptly and take all reasonable steps to contain and remediate the breach.
Cookies are small text files placed on your device by the sov77 Platform when you visit. They allow the Platform to recognise your device across page views and sessions, enabling core functionality, security features, and analytics. sov77 also uses related technologies such as local storage and session storage for similar purposes within the same browsing session.
| Category | Purpose | Can Be Disabled? |
|---|---|---|
| Essential / Strictly Necessary | Required for the Platform to function — login sessions, security tokens, CSRF protection, and the Account dashboard. Cannot be switched off without breaking the Platform. | No |
| Functional / Preference | Remembering your language preference, selected time zone (WIB by default), preferred deposit method, and UI layout choices across sessions. | Yes |
| Analytics / Performance | Aggregated, anonymised data on how players navigate the Platform — pages visited, time on page, navigation paths — used to improve the user experience. Data is not linked to individual player identities. | Yes |
| Security / Fraud Detection | Device fingerprinting and behavioural signals used to identify suspicious login attempts, multi-accounting, and automated bot activity. | No |
You may manage or delete non-essential cookies at any time through your browser's settings. Please be aware that disabling functional or analytics cookies may affect your experience on the Platform — for example, your preferred deposit method may not be remembered between sessions. Disabling essential or security cookies will prevent the Platform from functioning correctly and you will not be able to log in or conduct transactions.
Please note that certain rights are subject to limitations where sov77 has overriding legal obligations — for example, financial transaction records must be retained for the mandatory period specified in Clause 8 regardless of an erasure request. Where a request cannot be fulfilled in full, sov77 will explain the specific reason in writing.
The sov77 Platform is strictly intended for adults aged 21 and above. sov77 does not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you are not permitted to register an Account, access any betting or gaming service, or submit any personal data to sov77. If sov77 discovers or has reasonable grounds to believe that personal data has been submitted by or on behalf of an individual under the age of 21, sov77 will immediately close the associated Account, void any transactions, and securely delete all personal data associated with that Account.
If you are a parent or guardian and believe that a minor has registered on the sov77 Platform without authorisation, please contact us immediately at [email protected] so that we can take prompt action.
The sov77 Platform integrates certain third-party services to deliver its products — including live casino games from Evolution Gaming and Pragmatic Play Live, and slot content from NetEnt, Microgaming, Spribe, and Pocket Games Soft. When you access content delivered by a third-party game provider, that provider's own privacy practices may apply to data processed within their game environment. sov77 is not responsible for the privacy practices of third-party game providers and encourages you to review their respective privacy documentation where relevant.
The sov77 Platform does not contain outbound links to external websites. All navigation remains within the sov77 domain. This Privacy Policy applies solely to the sov77 Platform and does not extend to any third-party service, website, or application.
sov77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in data processing practices, regulatory requirements, or Platform features. Where an amendment materially affects your rights or the way sov77 processes your personal data, registered players will be notified by email to their registered address at least 7 days before the change takes effect. The updated Policy will always be available at https://sov77.pro/privacy-policy, with the version number and effective date updated accordingly.
Your continued use of the sov77 Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised Policy, you must cease using the Platform and may request Account closure as described in our Terms & Conditions.
For all privacy-related enquiries, data subject access requests, correction requests, erasure requests, or complaints regarding sov77's data handling practices, please contact the sov77 Data Privacy team through the following channels:
sov77 takes all privacy complaints seriously. If you are not satisfied with sov77's response to a privacy complaint, you may escalate the matter to the relevant international data protection supervisory authority or to the licensing authority under which sov77 holds its gaming licence. Details of the applicable authority will be provided upon request.
Privacy is not an afterthought at sov77 — it is built into every layer of the Platform. Here is a summary of the key protections in place for every registered player.
Every connection between your device and sov77 — login, deposit, withdrawal, live game round — is encrypted with TLS 1.3. Data in transit cannot be intercepted or read by any third party. Your financial data is additionally encrypted at rest using AES-256, the same standard used by international financial institutions.
sov77 never stores your password in a readable form. Passwords are hashed with bcrypt before being stored, meaning not even sov77's own engineers can retrieve your password. If you forget it, the only option is a secure reset — there is no "look up" option because the plain-text version simply does not exist in our systems.
sov77 does not sell, rent, broker, or otherwise monetise your personal data to third-party marketing companies, data brokers, or advertisers. Your data is used exclusively to operate and improve the sov77 Platform and to meet our regulatory obligations — nothing else.
Access, correction, erasure, portability, restriction, and objection requests are all handled by sov77's dedicated Data Privacy team. We commit to a full written response within 30 calendar days of any request. Where a request touches mandatory retention obligations, we explain the specific legal reason in clear, plain English.
Platform usage analytics used to improve sov77's performance and game selection are derived from fully anonymised, aggregated data. Individual player journeys are not tracked for analytical purposes in a form that could be linked back to a specific player identity. You are a pattern in aggregate data, not a named profile in a marketing database.
If you have opted in to promotional communications from sov77 and later decide to opt out, your preference is applied immediately across all communication channels — email, SMS, and in-platform notifications. There is no delay, no seven-day processing window, and no follow-up "are you sure?" sequence. Your opt-out choice is final and instant.
Our Data Privacy team is available around the clock. You can also explore our FAQ for quick answers, review the full Terms & Conditions, or head to the sov77 Casino to start playing on a platform that takes your privacy seriously.
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